Cookie Policy

Learn how Swiss Chalet uses cookies to enhance your browsing experience and deliver personalized services.

Last Updated: January 15, 2026

1. Introduction

This Cookie Policy explains how Swiss Chalet ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at swisschaletzz.com (the "Website"). This policy describes what cookies are, how we use them, the types of cookies we use, and how you can control or disable them.

By using our Website, you consent to our use of cookies in accordance with this Cookie Policy. This policy should be read in conjunction with our Privacy Policy, which provides more detailed information about how we collect, use, and protect your personal information.

Important: Some cookies are essential for our Website to function properly. By continuing to use our site, you agree to the use of these necessary cookies. You can control non-essential cookies through our cookie consent banner or browser settings.

2. What Are Cookies

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They contain information that is transferred to your device's hard drive and allow the website to recognize your device and store certain information about your preferences or past actions.

Types of Cookies by Function:

  • Session Cookies: These are temporary cookies that are deleted when you close your browser. They help us identify you during your browsing session.
  • Persistent Cookies: These cookies remain on your device until they expire or you delete them. They remember your preferences across multiple visits.
  • First-Party Cookies: These are set directly by our Website and can only be read by us.
  • Third-Party Cookies: These are set by external services we use, such as Google Analytics or social media platforms.

3. Why We Use Cookies

Swiss Chalet uses cookies for several important purposes related to our food delivery and restaurant services:

Essential Website Functionality:

  • Maintaining your shopping cart contents as you browse our menu
  • Remembering your delivery address and contact information
  • Ensuring secure login to your account
  • Processing your food orders efficiently
  • Providing proper website functionality across all pages

Performance and Analytics:

  • Understanding how visitors use our website
  • Analyzing popular menu items and ordering patterns
  • Improving website speed and performance
  • Identifying technical issues and errors

User Experience Enhancement:

  • Remembering your food preferences and dietary requirements
  • Suggesting menu items based on previous orders
  • Customizing content based on your location for delivery
  • Saving your preferred restaurant locations
  • Displaying relevant promotions and offers

Marketing and Advertising:

  • Showing you relevant advertisements for our food and services
  • Measuring the effectiveness of our marketing campaigns
  • Providing personalized offers and discounts
  • Retargeting visitors with relevant food advertisements

4. Types of Cookies We Use

Below is a comprehensive list of the cookies used on our Website, organized by category:

4.1 Strictly Necessary Cookies

These cookies are essential for you to browse our Website and use its features. Without these cookies, services you have asked for cannot be provided.

Cookie Name Provider Purpose Type Duration
PHPSESSID Swiss Chalet Maintains user session and shopping cart Session Browser session
cookieConsent Swiss Chalet Stores your cookie preferences Persistent 1 year
cart_items Swiss Chalet Persists shopping cart contents Persistent 7 days
user_location Swiss Chalet Stores delivery location for order processing Persistent 30 days
security_token Swiss Chalet Prevents cross-site request forgery attacks Session Browser session

4.2 Performance/Analytics Cookies

These cookies collect information about how you use our Website. All information is aggregated and therefore anonymous.

Cookie Name Provider Purpose Type Duration
_ga Google Analytics Distinguishes unique users and sessions Persistent 2 years
_gid Google Analytics Distinguishes unique users Persistent 24 hours
_gat Google Analytics Throttles request rate to Analytics Persistent 1 minute
_ga_XXXXXXXXXX Google Analytics 4 Contains campaign and visitor data Persistent 2 years
page_views Swiss Chalet Tracks page visit patterns Session Browser session

4.3 Functionality Cookies

These cookies allow the Website to remember choices you make and provide enhanced, more personal features.

Cookie Name Provider Purpose Type Duration
preferred_language Swiss Chalet Remembers your language preference Persistent 1 year
delivery_address Swiss Chalet Stores your delivery address Persistent 30 days
menu_preferences Swiss Chalet Remembers dietary preferences and allergies Persistent 90 days
order_history Swiss Chalet Enables quick reordering of favorite items Persistent 1 year
ui_preferences Swiss Chalet Stores interface customization settings Persistent 6 months

4.4 Targeting/Marketing Cookies

These cookies are used to deliver advertisements more relevant to you and your interests.

Cookie Name Provider Purpose Type Duration
_fbp Facebook Stores and tracks visits for Facebook advertising Persistent 90 days
_fbc Facebook Stores last visit for Facebook Pixel Persistent 90 days
ads_targeting Swiss Chalet Enables personalized food advertisements Persistent 180 days
promo_tracking Swiss Chalet Tracks promotion effectiveness Persistent 30 days
remarketing_data Swiss Chalet Powers remarketing campaigns Persistent 60 days

5. Third-Party Cookies

Our Website uses several third-party services that may set cookies on your device:

Google Analytics

We use Google Analytics to understand how visitors interact with our Website. Google Analytics uses cookies to collect information about your usage patterns, which helps us improve our services and website functionality.

Privacy Policy: https://policies.google.com/privacy

Opt-out: Google Analytics Opt-out Browser Add-on

Facebook Pixel

We use Facebook Pixel to measure the effectiveness of our advertising campaigns and provide personalized advertisements to users who have visited our Website.

Privacy Policy: https://www.facebook.com/privacy/explanation

Opt-out: Facebook Ad Preferences

Google Ads

We use Google Ads for advertising our food delivery services. Google may use cookies to show you relevant advertisements based on your interests.

Privacy Policy: https://policies.google.com/privacy

Opt-out: Google Ads Settings

6. Cookie Duration

Our cookies have different lifespans depending on their purpose:

Cookie Category Typical Duration Purpose
Session Cookies Browser session only Essential website functionality during your visit
Short-term Persistent 1 hour - 30 days Shopping cart, temporary preferences, security
Medium-term Persistent 30 days - 6 months User preferences, delivery information, analytics
Long-term Persistent 6 months - 2 years Marketing analytics, long-term preferences

7. How to Manage Cookies

You have several options for managing cookies on our Website:

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. Here's how to manage cookies in popular browsers:

Google Chrome:

  1. Click the three dots menu (⋮) in the top right corner
  2. Select "Settings"
  3. Click "Privacy and security" in the left sidebar
  4. Select "Cookies and other site data"
  5. Choose your preferred cookie settings
  6. To block all cookies, select "Block all cookies"
  7. To delete existing cookies, click "See all site data and permissions" and then "Delete all data"

Mozilla Firefox:

  1. Click the menu button (≡) in the top right corner
  2. Select "Settings"
  3. Click "Privacy & Security" in the left panel
  4. In the "Cookies and Site Data" section, adjust your preferences
  5. To block all cookies, select "Custom" and check "Cookies"
  6. To delete cookies, click "Clear Data"

Safari (macOS):

  1. In the Safari menu, select "Preferences"
  2. Click the "Privacy" tab
  3. Choose your cookie preferences under "Cookies and website data"
  4. To delete cookies, click "Manage Website Data" and then "Remove All"

Safari (iOS):

  1. Go to Settings on your iOS device
  2. Scroll down and tap "Safari"
  3. Under "Privacy & Security," adjust the cookie settings
  4. To clear cookies, tap "Clear History and Website Data"

Microsoft Edge:

  1. Click the three dots menu (…) in the top right corner
  2. Select "Settings"
  3. Click "Cookies and site permissions" in the left sidebar
  4. Select "Cookies and site data"
  5. Adjust your cookie preferences
  6. To clear cookies, click "See all site data" and then "Delete all"

7.2 Opt-Out Links

For third-party analytics and advertising cookies, you can opt out directly:

7.3 Our Cookie Consent Tool

When you first visit our Website, you'll see a cookie consent banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences by category

You can change your preferences at any time by clicking the cookie settings link in our website footer or by clearing your browser cookies and revisiting our site.

8. Consequences of Disabling Cookies

Important Notice

While you can disable cookies, doing so may limit your ability to use certain features of our Website and may impact your overall experience.

Limited Functionality Without Cookies:

  • Shopping Cart: Items may not be saved when you navigate between pages
  • User Account: You may need to log in repeatedly
  • Delivery Preferences: Location and address information may not be saved
  • Order History: Previous orders may not be accessible for quick reordering
  • Personalization: Menu recommendations and customizations may not work
  • Promotions: Special offers and discounts may not be properly applied
  • Performance: Website may load slower or function less efficiently

Essential Cookies Cannot Be Disabled:

Some cookies are strictly necessary for basic website functionality and cannot be turned off. These include cookies that:

  • Enable secure payment processing
  • Maintain your session during checkout
  • Prevent security vulnerabilities
  • Ensure proper website operation

9. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites that you don't want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals.

Our response to DNT signals:

  • We currently do not alter our data collection practices when we receive a DNT signal
  • Essential cookies will continue to function regardless of DNT settings
  • You can still control cookies through our consent banner and browser settings
  • We continue to monitor industry standards and may update our DNT response in the future

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in:

  • Our cookie usage practices
  • Legal requirements and regulations
  • New technologies and third-party services
  • Website functionality improvements
  • User feedback and industry best practices

Notification of Changes:

  • We will update the "Last Updated" date at the top of this policy
  • Significant changes may be announced through our website banner or email notifications
  • Continued use of our Website after changes constitutes acceptance of the updated policy
  • We encourage you to review this policy periodically

11. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Get in Touch

Email: [email protected]

Phone: +1 416-961-6240

Address: 1 Benvenuto Pl, Toronto, ON M4V 2L1, Canada

Business Hours: Monday-Friday 9:00 AM - 6:00 PM (EST)

For immediate assistance with cookie settings or privacy concerns, please include "Cookie Policy" in your email subject line. Our customer service team will respond to your inquiry within 24-48 hours during business days.

12. Additional Resources

For more information about cookies and online privacy, you may find these resources helpful:

Educational Resources:

Browser Help Pages:

Regulatory Information:

Remember: This Cookie Policy is part of our broader commitment to transparency and user privacy. We encourage you to also read our Privacy Policy and Terms of Service to understand your rights and our practices fully.